Chip Wagner is Partner & President of Business & Emerging Services of ISG, a leading global technology, research and advisory firm following the sale of his predecessor firm to ISG in December 2016. Prior to ISG, he was CEO of Alsbridge, Inc, a management advisory firm guiding Global 2000 businesses as they transform and optimize the way they purchase, manage and leverage technology. Under his leadership, Alsbridge saw remarkable growth as the organization turned 100% of its efforts toward the delivery of top notch and creative solutions for businesses facing a wide range of sourcing, back office, IT and transformation challenges. Chip is a dynamic, results-oriented leader with a passion for forging win-win relationships. He cultivates an entrepreneurial employee model that enables Alsbridge advisors to take personal ownership in their success as they work with clients and providers to develop and implement mutually beneficial solutions. Chip joined Alsbridge in 2008 as a Managing Director. He became Senior Managing Director of the Outsourcing & Shared Services Advisory practice in 2012. Chip was appointed Chief Executive Officer and became a member of the Board of Directors in June 2013 Prior to joining Alsbridge, Chip was VP of Business Transformation for USAA, a $16B financial services, banking and insurance firm, where he led an internal consulting practice comprising 250 process engineers and business managers. He executed numerous improvement efforts that contributed significantly to the organizations ranking at #1 in Customer Service in 2007 and 2008. This is not Chip's first time at the helm: Prior to his engagement at USAA, he served as both president and CEO of Marconi Wireless NA, a telecommunications company with 2000 employees in North America; and then as President of Adea Solutions, a privately held 1500-person global IT staffing/services company in Dallas, TX.